Frequently Asked Questions About the NDIS and Our Services FAQs
About the NDIS
Who is eligible for the NDIS?
You’re generally eligible if you’re under 65, live in Australia as a citizen or permanent resident, and have a permanent significant disability that affects your ability to do everyday tasks. The NDIS website has the full criteria and an eligibility checker. If you’re not sure, call us and we’ll help you understand if it’s worth applying.
How do I apply for an NDIS plan?
You complete an Access Request Form and submit it to the NDIS along with supporting evidence from your GP and any specialists. Once approved, a planner meets with you to develop your first plan. The whole process takes 3-6 months from first application to first plan.
What are Core Supports, Capacity Building, and Capital Supports?
These are the three budget categories in every NDIS plan. Core Supports funds day-to-day assistance (daily living, community participation, transport). Capacity Building funds skill development and allied health (therapy, recovery coaching). Capital Supports funds equipment and SDA housing. Each category has different flexibility rules.
Can I change my NDIS plan mid-plan?
Yes. If your circumstances change significantly (new diagnosis, change in living situation, major care need), you can request an unscheduled plan review. You don’t have to wait for your scheduled review date.
About Aussie Bridge Care's Services
What services do you offer?
Eight NDIS registered services: Supported Independent Living, Social and Community Participation, Community Nursing, Daily Living Support, Short-Term Accommodation (STA/respite), Positive Behaviour Support, Specialist Mental Health Support, and High Intensity Supports.
Which regions do you service?
Brisbane, Logan, Ipswich, Moreton Bay, Redland, Gold Coast, and Sunshine Coast. Within those regions we cover every suburb — see the Service Areas section on our home page for full coverage detail.
Are you a registered NDIS provider?
Yes. We’re a registered NDIS provider, audited against the NDIS Practice Standards. Our registration lets us work with agency-managed, plan-managed, and self-managed participants. Our registration number is displayed in the footer of every page.
How much experience do you have?
20+ years supporting NDIS and pre-NDIS disability participants in South East Queensland. We’ve been through every iteration of the scheme since it started, including the pre-NDIS state funding models.
Can you work with plan-managed or self-managed participants?
Yes. Registered providers can work with all three management types: agency, plan, and self-managed.
About Starting With Us
How quickly can you start supporting me?
Most new participants have their first shift within 7-10 days of first contact. For urgent or post-hospital situations, we can often start within 48 hours.
What's the first step?
Call 07 3472 7562 or fill in the contact form. A coordinator rings you back within one business day. We then meet (at your place, our office, or online), map your supports against your plan, and agree next steps.
Do I need to sign a contract?
Every participant signs a service agreement — it’s required by NDIS rules. Our agreements are in plain English and you can ask us to change anything you don’t agree with before signing.
Can I change or cancel the service?
Yes. Our service agreement specifies notice periods (usually 14 days). No cancellation fees beyond what the NDIS Price Guide allows for short-notice shift cancellations.
What if the support worker isn't a good fit?
We rematch. That’s part of the service, not a failure. Tell us what wasn’t working, we propose another worker, you try again. Most matches stick on the first try; about 10% need rematching once.