NDIS High Intensity Supports

Complex Care, Delivered Safely at Home

What High Intensity Supports Covers

High Intensity Supports (officially “High Intensity Daily Personal Activities”) is an NDIS category for support workers trained in specific complex procedures. It’s a step up from standard personal care — specialist training is required because the tasks carry real clinical risk if done incorrectly.

The NDIS Quality and Safeguards Commission specifies ten high-intensity support areas. Our team is trained and competent across all of them:

Digital stimulation, manual evacuation, bowel management programs

Feeding tube care, administration of feeds, tube site care

Suctioning, inner cannula changes, site care, emergency procedures

Indwelling, suprapubic, and intermittent catheter management

Non-invasive and invasive ventilator operation and monitoring

Supporting participants with swallowing difficulties, texture-modified diets

Insulin administration, BGL monitoring for complex cases

High-risk wounds, pressure injuries stage 3-4, chronic wounds

Administration of specific prescribed injectable medications

Seizure monitoring, emergency management, administration of emergency medication

What are NDIS high-intensity supports?

Examples of NDIS high intensity daily personal supports:

NDIS High intensity supports are specialised services that provide care to participants with complex health conditions. The services include medical or health related procedures such as;

Complex bowel care:

Skilled support workers provide care by performing clinical tasks such as managing stomas (Colostomy, ileostomy)and their appliances, administering medication, performing catheter, and following specific bowel plans and care.

Enteral feeding (PEG feeding):

Trained support workers help the participants in caring for the PEG tube and feeding equipment, providing daily cleaning and stoma site care to prevent infection. They are there to monitor any signs of complications and trained to manage them.

Tracheostomy management:

The support workers perform routine suctioning to maintain a clear airway so that the participant breaths effectively. They also manage the tracheostomy tube and safely replace it if needed and follow safe positioning procedures. The support workers are trained to manage common risks that can arise and also to constantly monitor any malfunctions.

Ventilation assistance:

Support workers are trained to handle equipment like ventilators. They make routine checks to ensure that the ventilator is functioning correctly and that the participant is comfortable and they are also trained to follow strict hygiene rules to prevent infections, and if any infection arises they have been trained to control them.

Urinary catheter care:

A specific plan is made for a urinary catheter care according to the participant’s needs, preferences, and how to manage it safely. The support workers assist in cleaning the catheter, changing the bags, cleaning the surrounding area, managing leg bags, and overnight drainage according to the plan. The workers are also trained to control any infections if they arise.

Subcutaneous injections:

The support workers administer a range of subcutaneous medications including those in pens, pumps and vials. They also assist participants with diabetes, requiring assistance with insulin injections, dose timing, site rotation and monitoring of hypoglycemia. Additionally, they are also trained to handle high risk tasks such as calculating and administering doses based on fluctuating metrics like blood sugar levels to avoid any errors.

Wound care:

The support workers are mandated to follow a specialised wound care plan for the participant. They also follow hygienic procedures to prevent and control infections

Medication management:

By implementing the support plan especially made for the participant, the support workers ensure to administer medications that are not part of the daily standard routine such as subcutaneous injections, enemas and suppositories.

Seizure management:

The support is provided by providing an Epilepsy management plan which includes strategies of managing epilepsy, and also emergency medication treatment.

Mealtime management:

Through the given plan support workers ensure to follow the meal plan created for the participants. They are mandated to follow correct food preparations and deliveries, implement feeding assistance techniques and postures and also carefully incorporate medication in food if needed.

Our Skilled and Qualified Support Workers

Our support workers are NDIS-trained in high intensity support care: At Aussie Bridge Care, we are equipped to handle specialised health related conditions. The NDIS support ensures that the workers undergo hands-on training and practical assessments in order to effectively deliver care to their participants .
Supervised by registered nurses or clinical leads: The registered nurses or clinical leads are paramount for the effective care of the participant. They provide clinical governance and ensure quality and safety of the support delivered. Their key roles are to provide a care plan for the participants based on careful assessment of the participant’s needs and condition. They provide guidance to ensure that the support workers do not provide any support above the planned scope for safety and they also provide regular evaluation and review of the delegated activities to ensure effectiveness of the plan.
Experienced in working with complex medical and disability needs: NDIS High intensity supports are well experienced in supporting participants with complex conditions by implementing a specialized care plan that requires experts and careful assessments before any implementation. The support workers passionately understand their delegated duties so they ensure to offer undivided attention to their participants by monitoring their conditions, reporting if any changes, and assisting in complex personal care tasks. They are practically trained to handle any emergencies when they arise.
Compassionate, respectful, and safety-focused: Not only are the support workers well trained to do their duty, they also ensure to handle their tasks with compassion, respect and prioritize safety. This in turn helps the participants to build trust and comfort. The support workers ensure that their participants receive the effective care that they need.

Safety and Quality Assurance

Staff training follows the NDIS Commission’s high intensity skill requirements: The NDIS High intensity supports ensures that the workers are competency- assessed, trained for specialised health conditions participants. The professionals providers of Aussie Bridge Care follow consistent supervision to ensure that their care delivery is up to satisfaction and without compromise.
Ongoing supervision from registered nurses: The registered nurses are needed for clinical governance. They provide direct oversight, guidance, feedback and support to ensure safe and effective patient care. They also provide regular performance regulations to monitor the effectiveness of the plan.
Emergency response protocols in place: The support workers are mandated to adhere to the high intensity support NDIS standards and to ensure safety and continuous critical care. The care plan has specialised emergency protocols in place and in case the high risks arise the support workers are well trained on how to handle them.
Person-centred and dignity-focused care: NDIS high intensity support prioritises the individual’s interest at the center of all care decisions. It in turn ensures that the care plan is according to the participant’s preference, values and life experiences. As a result, it fosters self-esteem, autonomy and better quality of life.

Why Choose Our Brisbane NDIS High Intensity Support Team

NDIS-registered provider

Our Brisbane NDIS-registered provider undergoes a rigorous registration process and independent audit to ensure compliance with NDIS practice standards. As such participants can be assured to receive quality and safe care services.

Trained and clinically supervised staff

The support workers of Aussie Bridge Care are hands-on trained and practically assessed to meet the NDIS high intensity support standards before they are delegated with any participants. As such, it ensures that the participants are able to receive proper care according to the care plan and also they are trained to manage any emergencies.

24/7 availability for participants with complex needs

Participants with complex conditions such as ventilator resilience, severe epilepsy complex wound care and where assistance requires around the clock attention require 24/7 availability or support workers. NDIS high intensity supports provide an effective plan that ensures around the clock assistance for the participant.

Local Brisbane-based care teams

We have an availability of local Brisbane care teams that helps participants to attain convenient and fast assistance. No need to travel long distances and it is beneficial for those with complex conditions to be helped from a point of comfort. The local team will also be able to effectively understand the participant’s cultural preferences, values and environmental preferences.

Flexible in-home and community support options

This allows participants to receive effective support from a position of rest. It promotes independence, comfort and self esteem. Apart from this, participants are able to receive personalized one-on-one attention. Additionally it prevents travel inconveniences.

Training and Competency Assurance

Every support worker providing high-intensity supports at Aussie Bridge Care must:
Complete NDIS-approved high-intensity training for each specific support area
Be assessed as competent by a registered nurse before working independently
Have ongoing competency reviews every 12 months
Work within documented protocols signed off by the treating clinician
Have 24/7 access to clinical on-call from our nursing team

How Clinical Protocols Work

For every high-intensity task, we have a participant-specific protocol signed off by:

The protocol tells the support worker exactly what to do, when to escalate, and how to document. There’s no freelancing — if the protocol doesn’t cover a situation, the worker calls the on-call nurse.

Who High Intensity Supports Is For

Participants with complex medical needs alongside their disability
Participants transitioning from hospital or sub-acute care to home
Participants requiring daily clinical procedures that registered nurses can't feasibly deliver for every shift
Participants in SIL who need complex care integrated into their daily support

Supporting Participants Across Brisbane

We provide NDIS high intensity support in Brisbane in the areas mentioned below.

How to Access Our NDIS High Intensity Supports

To experience the excellent services of NDIS high intensity support by the professionals of Aussie Bridge Care, you can follow the steps mentioned below in an essential manner.

Frequently Asked Questions

What's the difference between high-intensity support workers and registered nurses?

Registered nurses can do everything high-intensity support workers do, plus a lot more (assessments, medication prescribing under standing orders, emergency clinical decisions). High-intensity support workers are trained for specific procedures under delegation. The NDIS uses a layered model — nurse for assessment and complex tasks, trained support worker for daily execution of protocolised tasks. Most participants with high needs use both.

Is high-intensity support more expensive?

It’s funded at a higher hourly rate than standard personal care because of the training required. The NDIS Price Guide sets those rates. If high-intensity support is in your plan, the funding is calibrated to the hourly cost.

Can high-intensity support be delivered in SIL?

Yes. Many SIL participants have high-intensity needs and the support worker roster includes high-intensity trained workers across all shifts.

What happens if my support worker makes a mistake with a high-intensity task?

All incidents are reported per NDIS Quality and Safeguards Commission requirements. Clinical escalation protocols trigger immediately — nurse on-call review, treating doctor notification, incident review, and protocol changes where needed. It’s a regulated area and we treat it as such.

Do I need a nurse assessment before high-intensity support can start?

Yes. Every high-intensity support participant has a nursing assessment at intake to verify the clinical picture, develop participant-specific protocols, and train the support workers who’ll be on the roster.

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